Privacy Policy

Wauth.io (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors and customers (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, widget, API, and related services (collectively, the “Services”).

By using our Services, you consent to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
• Controller: The party determining the purposes and means of Processing Personal Data (i.e., Wauth.io).
• Processor: Any party Processing Personal Data on behalf of the Controller.

• Registration & Account Data: Name, business email, phone number, company name, industry, billing details.
• Usage Data: Data you enter into our widget or API, such as customer phone numbers for verification.

• Technical Data: IP address, browser type/version, time zone, device identifiers, operating system.
• Usage Metrics: Pages visited, time spent on pages, widget/API call logs, error logs.

We use cookies, pixel tags, and similar technologies to operate and improve our Services, authenticate users, and analyse trends. See our Cookie Policy for details.

We process your Personal Data for the following purposes:

• Service Delivery: To provide, maintain, and improve our widget, API and website.
• Verification: To perform WhatsApp and SMS verifications on your behalf.
• Customer Support: To respond to inquiries, troubleshoot issues, and monitor Service performance.
• Compliance: To meet our legal and regulatory obligations (e.g. POPIA, GDPR, CCPA).
• Marketing & Promotions: To send you updates, newsletters, and promotional offers (you may opt out at any time).
• Security & Fraud Prevention: To detect and prevent unauthorized use and fraud.

We do not sell your Personal Data. We may share your information with:

• Service Providers & Subprocessors: Companies that help us deliver, maintain, or secure our Services (e.g. hosting providers, analytics vendors).
• Affiliates & Corporate Partners: For internal business purposes under confidentiality obligations.
• Legal & Regulatory Authorities: If required by law, court order, or to protect rights and safety.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.

Your data may be transferred to and processed in countries outside your domicile, including South Africa, the United States, or EU member states. We ensure adequate safeguards are in place whenever required.

We implement technical and organizational measures—encryption, access controls, audit logs—to protect Personal Data. However, no system is completely secure; use caution when transmitting sensitive data.

We retain Personal Data only as long as necessary for the purposes outlined above, and to comply with legal obligations. Upon expiry of retention periods, data is securely deleted or anonymized.

Depending on your jurisdiction, you may have rights to:

• Access your Personal Data.
• Rectify inaccurate or incomplete data.
• Erase data (“right to be forgotten”).
• Restrict or object to Processing.
• Data Portability.
• Withdraw Consent at any time (where Processing is based on consent).

To exercise your rights, contact us at privacy@wauth.io.

Our Services are not directed to children under the age of 16. We do not knowingly collect or maintain Personal Data from minors.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the new policy with a revised Effective Date. Continued use constitutes acceptance.

If you have questions, please contact:
Wauth.io
Email: privacy@wauth.io